Operations management is the management of processes that transform inputs into goods and services that add value for the customer. The goal of operations management is to maximize efficiency while producing goods and services that effectively fulfill customer needs.
At the end of this course, you will be able to:
understand the role of operations management in organizations
differentiate between strategic and tactical operations decisions
describe the key operations management decisions faced by managers
understand three of the most important operations management practices: Total Quality Management, Supply Chain Management, and Just-in-Time/Lean Operations